Shipping

We are pleased to offer shipping anywhere in Canada! We strive to send out all orders within 1 business day. Orders placed before 1pm PT (Pacific Time) will usually ship out the same day.

If for some reason we were not able to verify your payment information, we may need to hold your order and confirm your details with your card issuer. If there is an issue that prevents your order from shipping out in a timely manner, we will do our best to let you know.

Shipping Times

Please refer to the maps below for approximate shipping times to your location. All orders ship from our Vancouver, B.C. warehouse. Orders to urban centres and surrounding areas ship via UPS® Standard. If you are located in a remote area or in the northern territories, your order will ship via Canada Post Expedited Parcel™. If you believe you may be in a remote area, you can check the Canada Post Remote Postal Centres table to confirm.

For shipping times to urban regions, refer to the map titled “Approximate Shipping Times to Urban Centers”

For shipping times to remote areas, refer to the map titled “Approximate Shipping Times to Remote Areas”

Note about Shipping Costs:

In an Amazon-Prime world, many are unaware of the real costs of shipping, which in reality are very high. We charge you exactly what UPS charges us, based on the dimensions and weight of the specific products that you order. The bulkier the item, the more it will cost to ship. This is why plush is more expensive to ship than other products, because even though plush is light in weight, it's still bulky (has large dimensions).