How to Place an Order
Create an account, select and add items to your shopping cart and once you are ready click on the cart icon and complete the checkout process.
ORDERING BY PHONE, EMAIL OR FAX:
To place an order directly with us, please have the item numbers, item names, and order quantities ready before you call.
For fax and email orders please include a daytime phone number.
Download a Printable Order Form.
To Order by Phone:
Call us toll-free at 1-800-665-5656.
To Order By Email:
Email your orders to firstname.lastname@example.org
To Order By Fax:
Fax a completed Order Form to 1-604-299-6761.
Preparing to Order:
To process your order quickly, please have the following available:
- The name of your Organization, School, Business, or other Group.
- Your telephone number or your account number with us.
- The Item number and description of each item you wish to order.
- The quantity of each item in dozens, grosses (1 gross = 12 dozen or 144), or individual pieces
Note: For fax or email orders, please include shipping instructions and a phone number where you can be reached during the day. Our customer service will attempt to contact you within one business day of receiving your order. If we have not contacted you within this time, please call us to make sure that we received your order.
While we strive to keep every item in stock, shortages do occur from time to time. It is a good idea to have a couple of alternative items in mind when you place your order.
Orders under $50 will be subject to a $5 handling fee charge. Orders must be placed at the minimum quantities as listed in the catalog. Minimum quantities are based on the number of items in a package. This means that if the minimum quantity for an item is 2 dozen, you must order in multiples of 2 dozen, i.e.–2 dozen, 4 dozen, 6 dozen, etc.
Orders Placed Online
Our website accepts Visa or Mastercard.
Orders by Phone, Email, or Fax
We accept Visa, Mastercard, Certified Checks, Post Office Money Orders and Wire Transfers. A deposit may be required on certain orders. School orders will be shipped to the school on an open account, with payment due within 10 days of delivery. For accounts other than schools, payment will be due within 30 days of the invoice date. A service charge will be added to past due balances.
Prices listed are wholesale and Net FOB our warehouses. All orders are subject to appropriate provincial and local taxes unless you provide the proper tax exemption information in writing. Prices are subject to change without notice—we will ship your order at the current price unless price confirmations are specifically requested.
All merchandise is shipped from our warehouses by UPS, or in some cases Canada Post. Shipping charges will be added to your invoice. Shipping charges can range from between 5% to 20% of your order, depending on several factors, including 1) the size and weight of the merchandise ordered, 2) your proximity to a major city. Smaller orders will usually be charged more freight (Larger shipments get a volume discount from the shipper), and if you live in a rural area your freight will also be higher. Orders are usually shipped within 24 hours of receipt. Transportation times vary according to your proximity to a major city. Most orders take from 4–8 days to arrive, but never more than 14 days. Overnight & Second Day service is available but very expensive.
If your order is shipped in multiple boxes, it is possible that they might not arrive all together. Before signing for your shipment, please count the boxes to ensure that they are all present. If any are missing, make sure that the person delivering marks down how many boxes you have received. This will make it easier for us to track the other boxes should they go missing.
Merchandise Damaged In Transit
We pack your merchandise very carefully but we cannot be responsible for damage in transit. We advise that you inspect and count your packages before signing the delivery papers.
If you receive a shipment that appears damaged, do not sign for it! Please follow the instructions below:
If Damaged COMPLETELY:
Refuse delivery. Do not sign the delivery papers. Contact us for a replacement shipment.
If Damaged PARTIALLY:
Do not sign the delivery papers until the carrier indicates the extent of the damage on your copy of the delivery papers. Contact us with details of the problem.
If Damage Is CONCEALED:
If any hidden damage is found after the delivery, please contact us with the details.
RETURNS & ORDER DISCREPANCIES
Please check your order and make sure that nothing is missing as soon as the packages arrive. If you receive merchandise in error, have a claim for defective merchandise, or are missing part of your order, please contact Customer Service at 1-800-665-5656 to obtain a Return Authorization Number (RA#). Please do not return the package before contacting us. We must have your claim or request within 10 days of your receiving the merchandise. Your returned merchandise must be received within 20 days after the RA# is issued. The RA# must be marked on the outside of each carton to be accepted by our warehouse.
The merchandise shown in this catalog is not intended for use by children under the age of five. All prices, colours, and minimum quantities are subject to change without notice. Please confirm when placing your order. We regret any typographical or pricing errors in this catalog but we cannot be held responsible for them.